15 May Empowered Leadership
Empowered leadership is a style of leadership that focuses on giving power and autonomy to employees to make decisions and act. It’s a leadership approach that emphasizes trust, collaboration, and transparency. Empowered leaders foster a culture of innovation, engagement, and accountability. In this blog, we’ll discuss the important aspects of empowered leadership, and we’ll use statistics to validate the concepts.
1. Trust and Transparency
Trust and transparency are the foundation of empowered leadership. According to a study by Edelman, employees who trust their employer are more engaged, loyal, and motivated. In contrast, employees who don’t trust their employer are more likely to be disengaged and actively seek new job opportunities. Empowered leaders build trust by being transparent about their decisions and communicating openly with their employees.
2. Collaboration
Collaboration is another critical aspect of empowered leadership. A study by McKinsey found that companies with a collaborative culture are more innovative and productive than those with a competitive culture. Empowered leaders encourage collaboration by creating a culture of inclusion and diversity, promoting open communication, and fostering a sense of belonging.
3. Autonomy
Autonomy is the hallmark of empowered leadership. According to a survey by LinkedIn, 74% of employees want more control over their work. Empowered leaders give their employees the freedom to make decisions, take risks, and be creative. They provide clear goals and expectations but allow their employees to find their own path to achieving them.
4. Accountability
Accountability is essential for empowered leadership. Empowered leaders hold themselves and their employees accountable for their actions and decisions. According to a study by Gallup, only 50% of employees strongly agree that their leaders hold themselves accountable for their actions. Empowered leaders lead by example and set high standards for themselves and their employees.
5. Continuous Learning
Continuous learning is a critical aspect of empowered leadership. Empowered leaders encourage their employees to develop their skills and knowledge continuously. According to a survey by LinkedIn, 94% of employees would stay at a company longer if it invested in their career development. Empowered leaders provide opportunities for learning and growth, such as training programs, mentorship, and job shadowing.
In conclusion, empowered leadership is a leadership approach that focuses on building trust, fostering collaboration, providing autonomy, promoting accountability, and encouraging continuous learning. Empowered leaders create a culture of engagement, innovation, and accountability. They give their employees the power to make decisions, take risks, and be creative. Empowered leadership is essential for companies that want to attract and retain top talent, foster innovation, and achieve long-term success.
At Center Source we are working to develop teams that are engaged and empowered to resolve customer inquiries. By empowering our teams, we improve the engagement with your customers. The best way to reduce customer friction and improve brand awareness is by empowering the people who engage with them and clearing the path to easy resolution.
If you would like to learn more about improving your customer experience, please contact us at Center Source. We would love to share with you our success stories.
At Center Source we have multilingual team members who are skilled at navigating complex conversations. If you would like to learn more about improving your customer experience and how Center Source can support your teams and customers, please reach out to us for a free consultation.
Center Source provides Omni Channel BPO solutions for small to large organizations in the area of Customer Service, VIP, Help Desk, Global Desk Top Support, and outbound campaigns. Frank Royal is the CEO of Center Source and has nearly 30 years ‘experience in Customer Support.
Frank Royal, CEO of Center Source
May 15, 2023