System Engineer
Summary:
As an IT Operations System Technician, you will be responsible for Tier 2 level support for a Global IT infrastructure platforms and applications. You will work with a wide variety of the latest and best in class technologies. You thrive in a fast-paced, dynamic environment. Position focuses on infrastructure operations support and system availability.
Responsibilities:
The ideal candidate will:
- Tier 2 troubleshooting on wide range of incidents, ranging from web services, platforms, infrastructure, network, security, telecommand applications.
- Provide technical guidance and assistance to Incident Coordinators.
- Work closely with or escalate to Tier 3 groups including System Administrators, Networks, DevOps, Development Engineers etc.
- Create and maintain SOPs (Standard Operation Procedures).
- Identify and proactively resolve potential systems problems or escalate to appropriate next level for resolution.
- Continuously develop and improve on technical aptitude, service knowledge
- Participate in special projects as required.
Requirements:
- Strong Unix proficiency, ideally with Linux (Admin). Script support, design, and implementation.
- Exceptional troubleshooting skills in the following areas: Linux/Unix, MS Windows Server 2012 and 2016.
- Python and shell bash scripting.
- Strong understanding of networking including TCP/IP, routing, LAN, and WAN.
- Executes the role with a high level of personal and professional accountability.
- Highly motivated with a strong sense of ownership.
- Works independently and is highly detail oriented.
- Adapts quickly to the changing needs of the organization and its key stakeholders. “Fast learner”.
- BS-Computer Science, technical certificate or similar training/certification.
- 3+ years similar experience in corporate Enterprise IT organization, preferably within a global organization.
- Excellent English communication skills, both verbal and written.
- Ability to work on a rotational shift basis, on weekends, and outside of typical business hours.
- Possesses a mixture of skills related to information technology operations.
- Strong knowledge of virtualization; open stack, and VMWare ESX server setup/administration.
- Monitors for all infrastructure alerts across platforms and alert types. Takes appropriate action as defined by the relevant production support documents/protocols/procedures.
- Participates on incident chats, bridges, and crisis management events; takes direction from the Incident Manager on duty for specific incidents.
Desirable Skills:
- Experience providing remote support for end users and systems
- Experience with applications based on Java, JEE, MSSQL, MySQL
- ITIL® Foundation certification.