About Center Source

Center Source is a leading global business process outsourcing (BPO) and advisory firm. We have vast knowledge and experience in the outsourcing industry. Our boutique-style company is focused on the North American market and specializes in nearshore contact center solutions.

Company History

Founded in 2013, our firm was formed by several BPO industry veterans who have backgrounds in global outsourcing, information technology (IT), and accounting. Our founders noticed the lack of high-quality nearshore contact centers. They sought to address this need by establishing a firm that can do highly complex North American outsourcing work.

Now, we have created successful outsourcing destinations where contact centers are needed most. We offer thought leadership and cutting-edge contact center services. Our goal is to set a new standard in outsourcing innovation and excellence.

Company Culture

No matter the size of your business, you deserve to have access to the best and most progressive contact center. At Center Source, we believe that outstanding customer service representatives aren’t solely for the top 1% companies who have armies of sourcing staff. Our mission is to bring world-class contact center solutions to all businesses.

Innovative Strategies

We are a collection of high-energy, successful, inventive, highly progressive, tech-savvy contact center professionals. Our goal is to disrupt the global contact center industry status quo by introducing innovative solutions and approaches. We can analyze and develop solutions to our clients’ business process problems. Our focus is on developing actionable voice of the customer (VOC) strategies. We then execute the plan in a precise manner and make sure that everyone involved complies with the process.

Most clients are surprised at our level of sophistication despite our small size. Our team members have all been (or are currently) pillars in the contact center industry. This is why our institutional knowledge is substantially deep.

We have the culture of a big four accounting firm or consultancy. Our business spends a lot of time understanding and analyzing the customer's operations. We aim to design a custom outsource solution that will solve their operational challenges while delivering a compelling value proposition.

Our Commitment to our Clients

We operate under a strong customer intimacy model. Our team makes it a habit to seek, develop, and foster deep relationships with our clients. We do this by listening to them and by being flexible in our service and contract terms. When we communicate with clients, we start every conversation with “If you could change or fix anything within your company’s operations, what would it be?” We offer solutions that have been carefully designed to meet the specific challenges that you have.

Unlike other large global contact center companies, we don’t treat clients as just a number on a long production line. We link clients directly with our top-notch nearshore contact centers and develop industry-leading outsourced contact center solutions for companies. Our firm will make sure that the center we match you up with suits your needs. We will use our substantial management talent, process discipline, and advanced technology to offer you a truly first-rate outsourced contact center experience.

Mission Statement

We aim to develop Central and South America into world-class contact center destinations.

Locations

We serve clients in all major US cities. Headquartered in Philadelphia, PA, our company has virtual U.S. offices, as well as premier contact center partner locations scattered throughout Central and South America, and Canada. We have nearshore contact centers in Colombia, Dominican Republic, Guyana, and Mexico.

Executive Leadership