Matthew, Author at Center Source

06 Nov Center-Source Referral Program

Posted at 14:43h in Uncategorized

Earn a 5% Commission on Service Fees for the First Year The Center-Source Referral Program is designed for individuals and companies who wish to earn commissions by referring prospects to Center-Source's BPO services. Center-Source specializes in providing comprehensive outsourcing solutions for customer service, customer experience, collections,...

31 Oct THE SIGNIFICANCE OF BILINGUALISM IN LATIN AMERICAN COUNTRIES

Posted at 18:22h in Uncategorized

Latin America is known for its rich cultural diversity and has been a mosaic of languages, traditions, and histories. The ability to speak two or more languages has emerged as an important asset. I want to explore in this paper the multiple importance of bilingualism...

24 Oct COACHING FOR MOTIVATION: IGNITING THE INNER DRIVE FOR SUCCESS

Posted at 19:48h in Uncategorized

At Center Source, we firmly believe that motivation drives every individual's success, and coaching plays a transformative role in unlocking and harnessing this inner drive. A skilled coach can inspire and empower individuals to overcome challenges, set ambitious goals, and achieve remarkable results. Let's explore...

17 Oct ELEVATE YOUR IT OPERATIONS WITH CENTER SOURCE’S EXPERT SUPPORT

Posted at 20:34h in Uncategorized

[caption id="attachment_5047" align="alignright" width="700"] Support Community Aid Help Team Assistance Concept[/caption] The social sphere and media are abuzz with stories about AI and technology. Dare I say, AI has become the new COVID-19 in the press and on social media. Some of the hysteria is valid,...

12 Oct DATA-DRIVEN EXCELLENCE: TRANSFORMING CUSTOMER SERVICE

Posted at 23:46h in Uncategorized

Providing high-quality customer service will always be one of any company's most important strategic objectives in the Business Process Outsourcing (BPO) industry. High-quality customer service contributes to customer retention and loyalty, otherwise, revenue stability. Guaranteeing a top-tier service is possible only if we identify all the...

28 Sep QUALITY AS A SERVICE

Posted at 16:06h in Uncategorized

As part of our evolution, we are proud to announce a new Quality as a Service offering. Center Source will now offer Quality and Work Force Management Services. Today, I would like to discuss our Quality Services offering. As organizations strive to provide top-notch customer experiences,...

26 Sep IS THERE AN AI FOR EMPATHY?

Posted at 21:34h in Uncategorized

As customer service continues to transform, businesses constantly seek innovative solutions to improve efficiency and enhance customer satisfaction. Generative AI has emerged as a powerful tool in this pursuit, but is it the ultimate one-stop shop for customer service resolution? Let's explore the potential and...

14 Sep REVOLUTIONIZING THE BPO INDUSTRY: HOW AI AND CENTER SOURCE ARE PAVING THE WAY

Posted at 22:02h in Uncategorized

In the ever-evolving landscape of Business Process Outsourcing (BPO), staying competitive means embracing technology's cutting edge. Artificial Intelligence (AI) is one such technology that's poised to reshape the BPO industry. AI is impacting the BPO sector and Center Source, a leading BPO provider, is at...

08 Sep HOW BPOS LIKE CENTER SOURCE ARE ADAPTING TO REMOTE AND HYBRID WORK TRENDS

Posted at 15:10h in Uncategorized

The COVID-19 pandemic was not just a test of resilience for businesses but a catalyst for reimagining work itself. The shift towards remote and hybrid work models marked a paradigm change in how we perceive the very essence of creation, shattering long-standing norms and encouraging...

05 Sep THE CATALYST OF POSITIVE ATTITUDE AND BEHAVIORAL SCREENING IN TALENT ACQUISITION

Posted at 19:09h in Uncategorized

The first EQ-oriented book I ever read was "The Power of Positive Thinking" by Norman Vincent Peale, published in 1952. Although I'm not that old, the book's progressive ideas were notable in the 1950s and even in the 80s when I read it. While it...

Author: Matthew