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23 May The Power of Customer-Centricity in Business Strategy

Posted at 19:55h in Uncategorized

Companies are discovering the value of emphasizing customer-centricity as a significant component of their strategic approach in today's dynamic and competitive business market. Organizations can reap advantages by putting the customer at the center of all decisions and actions, including improved customer happiness, increased loyalty,...

15 May Empowered Leadership

Posted at 19:54h in Uncategorized

Empowered leadership is a style of leadership that focuses on giving power and autonomy to employees to make decisions and act. It's a leadership approach that emphasizes trust, collaboration, and transparency. Empowered leaders foster a culture of innovation, engagement, and accountability. In this blog, we'll...

11 May Staff Augmentation

Posted at 19:53h in Uncategorized

[caption id="attachment_3862" align="alignright" width="692"] Diverse people working in the office[/caption] In today's fast-paced business environment, companies need to remain agile and adaptable to stay competitive. However, keeping up with staffing needs can be a challenge, especially when a company is experiencing growth or undergoing significant changes....

08 May The Importance of Live Customer Service in Improving Customer Retention and Satisfaction

Posted at 19:50h in Uncategorized

[video width="1280" height="720" mp4="https://www.center-source.com/wp-content/uploads/2023/05/IMG_0466.mp4"][/video] I was having a discussion yesterday with our founder and Chairman Mike Biedronski. The two of us were talking crazy about how we believe in the not-too-distant future AI will be replaced by humans. I know we are crazy, and most would...

03 May Energy Efficiency and Underserved Communities

Posted at 19:48h in Uncategorized

Energy efficiency programs are an effective way to reduce energy consumption and lower energy bills, which can be a significant financial burden for many households, especially those in underserved communities. Unfortunately, these communities often lack access to these programs due to various factors such as...

03 May Reducing Customer Churn in the iGaming Industry

Posted at 19:46h in Uncategorized

In the highly competitive world of online gaming and sports betting, customer churn is a significant concern for companies. Churn can be detrimental to future business success. Many gaming companies are experiencing customer churn in excess of 75%. This is a common issue due to...

28 Apr Help Desk and Desktop Technical Support at Center Source

Posted at 19:43h in Uncategorized

In today's fast-paced business environment, small to mid-sized companies need to be agile and responsive to their customers' needs. One of the most critical aspects of this is providing reliable help desk and desktop technical support to their employees and customers. However, many companies lack...

17 Apr Helicopter Leadership

Posted at 19:37h in Uncategorized

I have never ever, ever, ever met a person who liked to be micromanaged. I can´t even imagine what that person looks like. Despite that fact, in my 25 plus years in the corporate world, I have come across more than my fair share of...